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Hi! FAQs on using praxLearn™, course creation etc are available through your client dashboard.

If you do not find an answer to your question here, please contact our support desk. If you are an existing client you can raise a support ticket from your dashboard. 

PRE-SALES FAQs

praxLearn™ (7)

A sub-domain name allows you to have your own name in front of ‘praxlearn.net‘. Some examples:

  • myschool.praxlearn.net
  • frenchonline.praxlearn.net
  • learnphp.praxlearn.net

When you sign-up for a praxLearn™ plan you can choose your own sub-domain.

You can also use a full domain such as frenchonline.com  or your own sub-domain like ‘courses.frenchonline.com‘ (if you are the registered owner of frenchonline.com, for example) but the domain must be hosted on a praxMatrix server and the DNS settings correctly entered to point to our servers. Our support desk will help with the details if that is the way you choose to go.

Yes, if you have the Network subscription we can upgrade it based on the number of user and/or additional storage that you require. Contact our customer services with your request.

Yes, you can upgrade your plan to the next level. If you on the Network plan you can contact customer services and tell us how much additional storage you need. We can adjust your monthly or annual billing depending on what you require.

Yes, however there are some important points you must be aware of:

  • your domain must be hosted by praxMatrix Digital Publishing Ltd.
  • a praxLearn™ installation cannot be migrated to a non-praxMatrix location or server or hosted by another organisation.
  • if you cancel a praxLearn™ subscription you can then move your domain to another hosting service once we have removed the praxLearn™ installation.

Yes, you can easily upgrade to a new plan at any time. You will need to cancel your existing plan with PayPal and purchase another through this website. You will not lose any data from your existing praxLearn™ installation.

As we offer upgrade discounts to existing subscribers make sure you have a look at your ‘Offers’ section of your client dashboard before ordering!

Yes, you can pay annually. Payment can be made either through PayPal, by credit card or by direct transfer to our bank.

Yes, you can downgrade or upgrade to a different plan at any time but there are some important considerations that you must be aware of if you downgrade.

You will need to cancel your existing plan with PayPal and purchase another through this website.

Downgrading sets new limits on your account

If you downgrade to a plan with a user limit and/or a storage limit that is smaller than your existing usage you will need to:

  • reduce the number of users on your site
  • reduce the amount of storage you use

If you do not do this your account must remain on it’s current plan or your site may be suspended.

If you need advice on downgrading please lodge a support ticket.

Category: praxLearn™

praxLearn™ pre-sales question (5)

A sub-domain name allows you to have your own name in front of ‘praxlearn.net‘. Some examples:

  • myschool.praxlearn.net
  • frenchonline.praxlearn.net
  • learnphp.praxlearn.net

When you sign-up for a praxLearn™ plan you can choose your own sub-domain.

You can also use a full domain such as frenchonline.com  or your own sub-domain like ‘courses.frenchonline.com‘ (if you are the registered owner of frenchonline.com, for example) but the domain must be hosted on a praxMatrix server and the DNS settings correctly entered to point to our servers. Our support desk will help with the details if that is the way you choose to go.

Yes, if you have the Network subscription we can upgrade it based on the number of user and/or additional storage that you require. Contact our customer services with your request.

Yes, however there are some important points you must be aware of:

  • your domain must be hosted by praxMatrix Digital Publishing Ltd.
  • a praxLearn™ installation cannot be migrated to a non-praxMatrix location or server or hosted by another organisation.
  • if you cancel a praxLearn™ subscription you can then move your domain to another hosting service once we have removed the praxLearn™ installation.

Yes, you can easily upgrade to a new plan at any time. You will need to cancel your existing plan with PayPal and purchase another through this website. You will not lose any data from your existing praxLearn™ installation.

As we offer upgrade discounts to existing subscribers make sure you have a look at your ‘Offers’ section of your client dashboard before ordering!

Yes, you can pay annually. Payment can be made either through PayPal, by credit card or by direct transfer to our bank.

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